Digital Financial Services Alternative Delivery Channels

Class Description

TRAINING ON DIGITAL FINANCIAL SERVICES AND ALTERNATIVE DELIVERY
CHANNELS AT THE BANK OF TANZANIA SUB-HEAD OFFICE ZANZIBAR FROM 20th TO 24th MAY 2024

A. INTRODUCTION
The Bank of Tanzania Act, 2006 and the Banking and Financial Institutions Act, 2006
mandate the Bank of Tanzania (BOT) to license, regulate and supervise Banking Institutions
in Tanzania. As a regulator, BOT is entrusted with the responsibility of ensuring stable,
sound and safe banking sector and financial system at large. In discharging this
responsibility, it is in the interest of BOT to ensure that the financial system stimulates
financial inclusion as an important means for alleviating poverty and promoting a country’s
broader economic development. This responsibility to promote financial inclusion is a
relatively new and a different role for banks and financial institutions and requires a
transformation in the conventional banking business.

It is along this background that the Bank of Tanzania Academy has organized a one-week
course, which is intended to impart necessary skills to staff of banks and financial institutions
on how to increase the reach of financial services beyond traditional branches, responding
to the demand for access “anytime, anywhere, anyhow”.

DFSs and ADCs are opportunities to serve more clients more effectively by reducing costs,
driving growth, and improving service quality. For clients, DFSs and ADCs bring
convenience and potentially a better client experience, such as lower fees and enhanced
comfort with the services. This benefit should ultimately translate into greater usage,
especially if the products are designed in ways that truly meet client needs.

B. OBJECTIVE OF THE COURSE
At the end of the course, participants will acquire necessary knowledge and skills that will
enable their institutions to increase the reach of financial services beyond traditional means
and therefore deliver sustainable provision of affordable digital financial services and
alternative delivery channels that bring the unbanked into the formal economy.

C. COURSE CONTENTS
1.0 INTRODUCTION TO ALTERNATIVE DELIVERY CHANNELS
1.1 Alternative Delivery Channels – Meaning
1.2 Background of evolution of alternative delivery channels

2.0 SCOPE OF ALTERNATIVE DELIVERY CHANNELS IN TANZANIA
2.1 Groups of alternative delivery channels
2.2 Types of available delivery channels in Tanzania local market
2.3 New delivery channels to be explored /delivered in our market

3.0 IMPORTANCE AND ADVANTAGES OF ALTERNATIVE DELIVERY CHANNELS
3.1 Importance of alternative delivery channels
3.2 Advantages of alternative delivery channels to the Bank/banks
3.3 Advantages of alternative delivery channels to customers
3.4 Benefits of alternative delivery channels

4.0 OPERATIONAL ISSUES ON ALTERNATIVE DELIVERY CHANNELS
4.1 Detailed description, operations and usability of alternative delivery channels
4.2 Collection and payments alternative channels
4.3 Mobile Banking – Application and Unstructured Supplementary Service Data
(USSD)

5.0 MODES OF DIGITAL FINANCIAL SERVICES
5.1 Payments Infrastructure
5.2 Agency Banking
5.3 Internet Banking
5.4 Depositor boxes
5.5 Point of Sales
5.6 E-commerce
5.7 Automated Teller Machines
5.8 Partner Banking

6.0 CHALLENGES OF ADOPTION OF DFS AND ADC
6.1 Technology challenges
6.2 Cultural /community challenges
6.3 Ways of overcoming the above-highlighted challenges
7.0 KYC AND AML ISSUES RELATED TO DFS AND ADC

D. TARGET GROUP
The course targets staff from banking institutions, microfinance banks, leasing companies,
development financial institutions (marketing, branch managers, operations, loan officers,
product designers and delivery, ICT) and Bank of Tanzania staff from the Directorate of
National Payments System.

E. DURATION
Five (5) days: From 20th to 24th May 2024. First Day Registration starts at 08.30 AM.
F. COURSE FACILITATOR
This course will be facilitated by the Bank of Tanzania Academy in collaboration with the
Directorate of National Payment System.

G. VENUE
Bank of Tanzania, Sub-Head office Zanzibar

H. FEE
Fee for each participant is TZS 1 million or USD 1000 for non-residents covering tuition,
course materials, lunch and mid-session refreshments. Participants will be responsible for
their travel costs and upkeep. Please make your fees payment using the following channel:
Local Participants
Bank Transfer through TISS Transferee Bank: Bank of Tanzania
Account Number: 9944713006
Account Name: Course Fees
SWIFT CODE: TANZTZTXXXX
Foreign Participants
Bank Name: Citibank Bank
Bank Swift Code: CITIUS33
Account Holder: Bank of Tanzania
Account Number: 36113007

I. MODE OF APPLICATION
Send a letter, an e-mail or make a phone call to the Academy through any of the mentioned
contacts below. The course will accommodate 30 participants and the first-come-first-served
principle will apply. Applications should reach us at least two (2) working days before
commencement of the course. All applications should be addressed to:
The Principal,
Bank of Tanzania Academy,
P. O. Box 131, Capri-Point,
MWANZA
+255 (0) 28 2 500 982/709/983 +255 (0) 28 2 500 984
Email: academy@bot.go.tz